Customer Testimonials

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DealerRater Jun 27, 2022

Scheduling appointment online was easy and convenient. Customer service was friendly and communicated price with the time of service. Waiting room was clean. Overall, satisfied with the service.

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DealerRater Jun 27, 2022

Clean, friendly and knowledgeable. I had an appointment and everything was completed and washed the car too!

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DealerRater Jun 27, 2022

Really good dealership very friendly personnel. Mechanics really know what they are doing had a good experience overall

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DealerRater Jun 24, 2022

Expert technician and great customer service. Would highly recommend this dealorship to a friend or family member.

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DealerRater Jun 19, 2022

Eric is really good at his job. He has made my experience at this infinity wonderful. There also is a very positive and peaceful gal who works the front desk well. She is pleasant and helpful.

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DealerRater Jun 18, 2022

Happy with their service and how they have attended to me. Booking an appointment was also very easy.

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DealerRater Jun 15, 2022

The best customer rep INFINITI had so far who was knowledgeable and attentive; fast service; solved all my issues just in time for my trip and went beyond what's needed to help with useful tips for my vehicle use & maintenance! Thank you!

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DealerRater Jun 11, 2022

Friendly helpful and quick service. My concerns were listened to and addressed. I am shears able to get an appointment

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DealerRater Jun 8, 2022

Jerry I’d always very helpful and gets you I. A bd out of the dealer fast .

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DealerRater Jun 5, 2022

I always service my new 2020 INFINITI QX60 here and Erick Carrillo in the service department stands out by far. He is always ready to go to get my vehicle in for service and makes sure it is done within the hour. Thanks Erick!

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DealerRater Jun 5, 2022

The front desk staff were very thorough and professional. The service staff was efficient and clear about what was done and what was needed for the car.

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DealerRater Jun 3, 2022

I came to this location for service after a negative experience at another INFINITI dealership. Jerry responded to my needs with professionalism and understanding. He's won a new customer!

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DealerRater Jun 3, 2022

Jerry is exceptionally helpful and kind. He explains what needs to be done in layman’s terms for which I am very grateful.

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DealerRater Jun 3, 2022

Excellent service. The wait was minimal, the car was clean inside and out, and I was kept well informed at all times.

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DealerRater May 30, 2022

The service consultant that helped me was very detailed on what was needed and very honest

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DealerRater May 29, 2022

Friendly, prompt service every time. Great deal on our QX50 too. We recommend this dealer to anyone.

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DealerRater May 28, 2022

IMV ended up getting my belt noise issue covered under the factory warranty since it was just outside the time expiration. I am happy with the level of service they provided me on this experience. Thanks for taking care of a long time repeat customer!

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DealerRater May 26, 2022

Clean and efficient. I get oil changes as a wait person and they always provide a timely service and a clean car.

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DealerRater May 25, 2022

They are knowledgeable and helpful with what is required with a loaner vehicle for convenience.

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DealerRater May 25, 2022

The best service in OC! The only infinity dealership I will ever take my qx60

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DealerRater May 24, 2022

I take my INFINITI to the INFINITI dealer for all maintenance service. I request the same service department representative each time, Tom Kiernan, so that a relationship can be established and always get great service. I trust the dealership and the service department. And to top it off, I always get my car returned cleaner than it was when I brought it in for service.

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DealerRater May 23, 2022

All my interactions with them have been excellent. I have been responsive. Service cost have been within reasonable limits.

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DealerRater May 23, 2022

Tom Kiernan is the very best service manager that my husband and have dealt with since we first met him in 2004. His consistency and professionalism are unparalleled . His eye is on the prize …. The customer !

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DealerRater May 21, 2022

Great! Everyone is always so helpful. I work with Erick and Tom, they both do a great job and have excellent customer service.

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DealerRater May 20, 2022

I am always helped out immediately when I arrive, and by such friendly and excited people

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DealerRater May 19, 2022

Grate JOB A ~ Your Rating for this Service CenterWould you recommend this service center AGAIN.

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DealerRater May 16, 2022

Eric was really helpful and ready to go out of his way to help me in any way he could. Awesome customer service.

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DealerRater May 9, 2022

Attentive and followed thru with what they said they would do. Delivered on time. Very professional

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DealerRater May 2, 2022

They are very good at dealing with any service issue no matter the size or complexity.

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DealerRater May 2, 2022

Tom is personable and considerate to respond to any circumstances that vary visit to visit.

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DealerRater Apr 29, 2022

Have received excellent service and follow-up from Jerry for literally years! Very knowledgable, upfront and honest.

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DealerRater Apr 13, 2022

I have been taking my SUV there for a few years now and have found the service to be very consistent. A special call out to Erick for his excellent customer service!

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DealerRater Apr 11, 2022

Great customer service! I have worked with Erick each time that I have ben in and have been pleased with the level of care and service that I have received.

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DealerRater Apr 11, 2022

A really nice office to wait for my car to be serviced. Thanks a lot.

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DealerRater Apr 10, 2022

Awesome job by Jerry and Justin to diagnose the problem I had with my nav system and fix it. These guys take pride in the work and are fantastic in customer relations.

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DealerRater Apr 10, 2022

They are Awesome! I Purchased a SL Convertible from them Draper, Draper, Draper & Company Leon Draper

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DealerRater Apr 7, 2022

Best INFINITI dealer in California! I can not go to any other dealer, period! He

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DealerRater Apr 6, 2022

Excellent customer service from Paul Mendoza he's very friendly and helpful I'm definitely coming back! I will definitely recommend to my friends and family

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DealerRater Apr 2, 2022

The dealership is a professionally run operation. The sales staff and service staff are quality oriented and a pleasure to deal with.

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DealerRater Mar 31, 2022

Customer service is excellent especially from Tom Kiernan! I trust that Tom will always to give the best advice!!

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DealerRater Mar 29, 2022

Jerry always does an outstanding job!! Thank you Jerry for always taking good care of my car.

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DealerRater Mar 29, 2022

The Service Manager Gerry is true professional and the only reason I drive to Mission Viejo to get my INFINITI service. Thanks for always taking great care of me Gerry!

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DealerRater Mar 28, 2022

Very helpful and friendly Very professional and knowledgeable specially E.Carrillo Great service with big smile

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DealerRater Mar 28, 2022

the service was excellent and at all times Erick was very kind and always made me feel that I was in the right place because he was asking me if there was anything else that I had noticed a strange sound in my car.

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DealerRater Mar 28, 2022

Tom always does a great job! xx xx xx xx xx xx xx xx xx

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DealerRater Mar 28, 2022

Is very good job good people Servise i like This delaer great job thanks for everything

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DealerRater Mar 28, 2022

Excellent service great sales team, very helpful great dealer, very respectful, and good attitude customers service excellent experience.

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DealerRater Mar 27, 2022

Fantastic service center. Jerry, our service representative, as always went the extra mile! We couldn’t be more satisfied.

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DealerRater Mar 27, 2022

I’ve always had very good experiences with this service center. Tom is very professional, courteous and responsive.

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DealerRater Mar 27, 2022

This is the only dealership that I will take my INFINITI to. Have tried a closer dealership near to where I live and had a terrible experience from start to finish. So, I travel a bit further to have the peace of mind knowing that all of my vehicles needs will be met. Very courteous, professional and no price gouging or "suggesting" services that are not needed. Love this dealership! Thank you and don't change a thing!

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DealerRater Mar 27, 2022

Service Erick did a great job keeping us updated on our what work was needed, expected completion. The clock in my car was not re-set, oil change indicator not re-set and sticker not replaced.

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DealerRater Mar 27, 2022

Very helpful in assisting me while traveling. Very pleasant and got me back on the road quickly.

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DealerRater Mar 26, 2022

Friendly and efficient service. Broker and Patrick made everything easy for me. I appreciate their help!

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DealerRater Mar 26, 2022

Have worked with them for 20 years and always been treated fairly and respectfully. The service dept is great and on top of things. I highly recommend them ....

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DealerRater Mar 25, 2022

Erick in service is great to work with! He is prompt in his update regarding your vehicle and is very professional and helpful.

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DealerRater Mar 25, 2022

Great customer service. Erick was friendly, kind, knowledgeable, and the list goes on! Comfortable waiting area.

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DealerRater Mar 24, 2022

Great customer service! Always pleased with the work that is done and at a reasonable price.

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DealerRater Mar 23, 2022

Friendly staff, quick work, recommended future work that may be needed, washed my car as well

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DealerRater Mar 23, 2022

Always have a great experience having my INFINITI serviced. Been going to MV INFINITI for 11 years and never had a bad experience. Highly recommend Jerry to help you!

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DealerRater Mar 22, 2022

Great experience, very helpful. Tom was very knowlegable and explained everything in detail. Highly recommend.

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DealerRater Mar 21, 2022

Exceptionally, Great customer service. No pressure to rush, trustworthy, no game from bal price as it said.

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DealerRater Mar 21, 2022

Great service excellent communication and attention to detail was amazing keep up the good work

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DealerRater Mar 20, 2022

I have trusted this dealership for over five years with no issues. Great customer service and no surprises.

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DealerRater Mar 20, 2022

As always the service was excellent. Not only did the repair work correct the problems but the work was done quickly. Tom Kiernan was very thorough in explaining to me what needed to be done and how the car symptoms I was experiencing were due to each of the items needing repair. Tom Kiernan's mechanical knowledge is outstanding and the service technicians have always done an excellent job. I have my car serviced at INFINITI of Mission Viejo instead of an INFINITI dealership 10 miles closer to my house because I trust and value the personal service and mechanical service ...

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DealerRater Mar 19, 2022

Great customer service sales people very helpful answering all my questions an made me feel they known me forever

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DealerRater Mar 19, 2022

They are courteous, efficient, and honest (no unnecessary upselling), especially Tom. The service department does excellent work.

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DealerRater Mar 18, 2022

I came back to INFINITI of Mission Viejo on concerns of a recent service I had done . The from the service agent to all of the staff were courteous and were vigilant on my concerns of the prior service. I believe the problem was fixed .

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DealerRater Mar 18, 2022

Excellent service. Friendly and informative staff providing the necessary details to keep you safe on the road.

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DealerRater Mar 18, 2022

Staff was awesome! Very helpful! Will be coming back for future purchases! Happy with my purchase!

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DealerRater Mar 17, 2022

Good, reliable, honest service! Tom is very friendly, and cashier was very helpful and sweet.

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DealerRater Mar 17, 2022

Always efficient and friendly! Took care of all my needs. Jerry does a great job.

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DealerRater Mar 15, 2022

We were extremely happy with the service we received the service turn around time was minimal. And having a driver to take us to an appointment while we waited for service completion was great! And she was very pleasant. Thanks bunches

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DealerRater Mar 15, 2022

My service advisor, Erick was great! He was helpful, attentive and professional. I would recommend working with him every time!

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DealerRater Mar 13, 2022

Tom ALWAYS provided excellent customer service as always, thank you every one in the service department !!!.

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DealerRater Mar 12, 2022

Friendly staff, quick and f bf wry good service.on time and clear with explaining issues and service.

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DealerRater Mar 11, 2022

Tom did a great job as always. Car is performing just fine. Thank you all

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DealerRater Mar 11, 2022

Every time I bring my QX80 in for service it’s a great experience. Thank you to everyone in the service department!

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DealerRater Mar 10, 2022

Very accommodating and professional staff. Fast service and always completed when promised. Would highly recommend to others.

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DealerRater Mar 10, 2022

Working with Jerry Pagliassotti makes for a quiick and painless process for all our car service and repair needs. He is always fully aware of our cars history and required services as well as warranty and the general evolving car issues for our models. It's because of his attention and ability we continue to return to his location, (even though there are closer dealerships to us).

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DealerRater Mar 9, 2022

Eric was a great service advisor. Everything went just as described. Certainly will use them in the future when we need service.

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DealerRater Mar 9, 2022

My service advisor ( Tom Kiernan) always very helpful with advice and guidance. for all required work.

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DealerRater Mar 9, 2022

Thankyou very much for your exelent service Thankyou Mr Tom I will recomand to everybody very much appreciate Thankyou again

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DealerRater Mar 9, 2022

INFINITI of Mission Viejo was clean, friendly and knowledgeable staff. They have been straight up with me regarding pricing and what their services are. I have to drive further. No problem, I prefer to be dealt with in an honest and fair manner.

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DealerRater Mar 8, 2022

Very professional services, excellent customer service and nice people always we are so delighted to bring our car here... Wait time us awesome.

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DealerRater Mar 8, 2022

Geri Pagliassotti always makes the experience easy and smooth. He has been great and created a loyal customer in me.

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DealerRater Mar 6, 2022

Excellent and timely service. Advisor was knowledgeable and experienced, and provided proper instructions for next service.

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DealerRater Mar 6, 2022

Thanks to Jerry. He is always great to work with. Helpful, friendly, straight forward. Try to schedule with him every time.

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DealerRater Mar 6, 2022

Responsive and helpful with my questions. Provided details pertinent and helpful to my decision to go with Mission Viejo for my car purchase. Thank you.

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DealerRater Mar 6, 2022

Exceptional customer service by the service department. Focused not only on the details of the service but on the customer's concerns. Special thanks to Erick

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DealerRater Mar 5, 2022

Every visit is awesome. Each person I deal with is helpful and friendly. Erick Carrillo explains everything and is so nice! I recommend INFINITI Mission Viejo for all your automotive needs.

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DealerRater Mar 5, 2022

Easy drop off and pick up. We didnt have an appointment but Jerry was able to accommodate us on short notice for an express service. He was kind and professional. Nice facility and overall great experience.

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DealerRater Mar 5, 2022

Jerry, my service representative was fantastic to work with. Everything done professionally and on time.

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DealerRater Mar 4, 2022

I have used Erick for a while...always takes card of me. Try him out

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DealerRater Mar 4, 2022

I have worked with Tom K. over the past 12 years with having my 2006 INFINITI M35 service. Tom is truly a professional and offers wonderful customer service. If my car needs to be serviced over an extended period of time, the dealership will provide me with a loaner. I would highly recommend INFINITI of Mission Viejo for your car care!!

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DealerRater Mar 3, 2022

I’ve been coming to Mission Viejo INFINITI for about 10 years. I’ve consistently had good experiences...they get me in quickly, tell me about any problem areas, they fix it what I choose for what seems like reasonable prices, and they’ve always provided a loaner for longer service appointments. Mostly I’ve had Jerry looking after me, and I’ve been really happy with my experiences.

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DealerRater Mar 3, 2022

Excellent service. I've been going to Jerry at this location for over 12 years. He is knowledgeable and I trust him completely.

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Cars Sep 27, 2021

Tom is so experienced and professional he should be running the whole store!!! Class act and great at what he does. Theresa is so nice and polite…

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Facebook Aug 21, 2020

Best place for service or just purchase or lease another

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Facebook Mar 21, 2020

great people to buy a car from I bring my care for service and get the best treatment and price

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Cars Feb 20, 2020

Love the store and love the staff. We were treated with respect and kindness so we ended up buying two cars. I highly recommend INFINITI of Mission Viejo


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