Customer Testimonials

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DealerRater Jun 13, 2021

Jerry Pagliassoti has been my service advisor for the past 8 years. He is honest, knowledgable, and always provides top notch service. Sadly, I recently moved out of CA and have had less than par service at the new location. I still call Jerry for confirmation and validation for any suggested service. Jerry has set the bar high for any future service advisor.

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DealerRater Jun 11, 2021

Great Experience. My lease comes due in March of next year I just needed tires to last that long not too expensive. Jerry helped me out by finding the right tires that fit my budget.

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DealerRater Jun 10, 2021

Excellent and professional service. The staff was attentive and provided an excellent experience. The work was completed in a very timely manner at a fair price.

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DealerRater May 5, 2021

Great experience as always. I have been a client of this dealership since my first INFINITI in 2007 - 14 years and counting. Their service is exceptional, cost is competitive, their service advisors are knowledgeable, and the facility is clean.

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DealerRater Apr 14, 2021

The service department at MV INFINITI is second to none. Although there are INFINITI dealers closer to my home, I only go to MV INFINITI for service.

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DealerRater Mar 25, 2021

Great experience with Eric Carillo. Very professional and clean, staff is amazing and efficient. I will be strongly recommending this dealership for service and sales.

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DealerRater Feb 17, 2021

This dealership is friendly, clean and I received excellent customer service. This was my first visit as I recently moved to the area and they exceeded my expectations. This dealership was a step above my previous dealership in Northern California.

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DealerRater Feb 6, 2021

Best INFINITI dealer by far I’m I the auto business and work with dealers every day. INFINITI is like family to me I trust them always

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DealerRater Dec 19, 2020

This the second Q 50 I have bought from Mission Viejo Infinity. I couldn’t be happier on how I was treated as a customer each time. Way beyond what Customer Service should be!!!

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DealerRater Sep 15, 2020

It is a clean and well run facility. We have been taking the car there since it was new, The service writer, Tom, is very knowledgeable and experienced

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DealerRater Dec 17, 2019

Great customer service experience. This dealership is very easy going and hassle-free. Highly recommended group of professionals. Thank you for the excellent customer service.

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DealerRater Nov 29, 2017

Exceptional Service. I couldn't be happier. Both Melissa and Justin are professional, knowledgeable, and thorough. I will definitely make the drive from Orange to MV for the level of service they offer. :)))))

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DealerRater Jan 4, 2017

My experience with Jerry has been so outstanding I will not only recommend this dealership for new cars but for service as well they treat you as if you had bought a brand new Lamborghini even if you did not buy your car at this dealership the service is outstanding due to Jerry pagliasotti and when I'm through with this INFINITI I will not only buy from the dealership I will continue to deal with Jerry and this dealership for as long as I live in this area which will probably be the rest of my life thank you ...

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DealerRater Feb 12, 2016

After spending hours in my local San Diego dealership, without any luck, and emailing numerous other dealerships within southern California, Karim Tejani of Mission Viejo, got me the deal & car I wanted. The service was amazing, and my experience was first class.

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DealerRater Jul 3, 2015

I just want to say that I would not be reviewing unless I could confidently say this dealership has more five star reviews on YELP then any other dealership that we were able to find in CA (especially Southern California) and we have experienced the same. We truly feel valued and that this dealership wants our business and willing to work for it. After the sale from any dealership it is the experience after the sale that really counts. From Sandra "Sandy" Butler one of their Assistant Service Managers who treats us as a top priority and is ...

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DealerRater Feb 3, 2015

Karim Tejani, the internet sales manager, was very knowledgeable, courteous, patient, and informative. During a number of email and phone exchanges, I told him what my requirements were, as far as vehicle and payment terms were concerned; he always responded quickly to my inquiries. In the end, he went above and beyond the call of duty to make it happen! It is without reservation that I give Karim the highest recommendation for anyone looking to purchase or lease an INFINITI.

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DealerRater Jan 19, 2015

I've been a customer of INFINITI of Mission Viejo for over 10 years. 4 of the last 5 cars have been purchased through this dealer. The service at M.V. INFINITI is excellent ! Jerry Pagliassotti has done an excellent job for all those years. I have all of my maintenance done at the dealership because I can count on Jerry's expertise, integrity and hustle in getting the job done. He's friendly and customer service oriented. Jerry is a major reason I love doing business with INFINITI of Mission Viejo ! Regards, Steve Klapp

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DealerRater Jan 8, 2015

INFINITI of Mission Viejo is a high class dealership with kind, caring and professional sales associates. We were working with Karim in the internet sales dept. He was not only our sales person, he became our friend. We took a long time in deciding which vehicle was right for our family. He was patient, considerate and never forgot about us. In the end, we decided on the QX60 and he worked with us to come to a very reasonable price that met our budget. Thank You Karim!!

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DealerRater Dec 29, 2014

I visited MV Infinity with my wife as she was there to have her Q56 serviced. I drove home with a pre-owned G37 which I purchased after being serviced by Robert Tovar. Buying cars has always been an unpleasant ordeal for me (day before walked out of a dealership after a long and tedious waste of time), but my experience at MV Infinity was quite the opposite thanks to Robert. The rest of the staff involved were just as polite and helpful. I continue to service my auto at MV Infinity as the service is professional and prompt.

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DealerRater Sep 30, 2014

Last year I leased a new G37s from Robert and Mission Viejo Infinity. It was the best experience with a dealership in my 50 years of driving. Robert gave me an attractive offer and hunted down the color and S version I wanted. The whole process was so smooth I guess I was amazed at how well it went. This summer my wife decided she wanted a new car and we went a Toyota dealer. We weren't happy with the product or the dealer. It dawned on me I was driving her favorite car(she would make excuses to ...

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DealerRater Sep 20, 2014

We were looking for a quality used car and a no hassle, no pressure experience; we definitely got all of those things at this dealership. Our Internet Salesman Karim was so helpful and friendly, we were made to feel like we were valued as a customer and received personal attention by everyone from Sales, Management and Finance. They gave us a more than fair trade in value for our other car. I will definitely recommend this dealership to anyone looking for all of the above qualities in a car dealership. I am thoroughly enjoying my new slightly used Honda, it ...

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DealerRater Jun 21, 2014

My husband and I were looking for an INFINITI G37 sedan for me. We had test driven a 2008 G37 Sports Coupe and realized INFINITI was for us but decided to stick to our original target - a sedan. I saw the "perfect" car online and sent an email in the middle of the night...couldn't get any sleep with thoughts of Infinit's swirling around in my head! Mission Viejo was fairly closeby. I received a response first thing in the morning via email, as well as a voicemail message, from our sales consultant Karim Tejani. We ...

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DealerRater Jun 8, 2014

I had been looking for a certified pre-owned INFINITI G37 Convertible for several weeks. After realizing how truly difficult it was to actually locate the vehicle within a reasonable distance from my community, I lowered my standards just a bit and included Non-certified cars in my search. To sum up: I found the exact vehicle I wanted online from Mission Viejo INFINITI and was truly amazed - not only at the "fair" price that I eventually paid, but with the incredible service I received from the dealership. I dealt primarily with Karim (Internet Sales Manager) a fellow hockey ...

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DealerRater Apr 1, 2014

I need to let you know how amazing Jerry Pagliassotti is and what an asset he is to your organization! I only take my car to him because I trust him and his advice. He is on top of everything I need as a customer and goes above and beyond. He communicates, explains and takes the stress out of having your car serviced. I would get another inifiniti just because I know he is there in the service department to support maintaining the vehicle for the life of the car. He truly looks out for the customer and I am ...

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DealerRater Mar 27, 2014

I had a great experience purchasing a Q50 from Cris Baker at INFINITI of Mission Viejo. The entire staff was great to work with, there were no surprises, and their pricing was better than other comparable dealers. I'd definitely recommend them to others looking to get into a new INFINITI. Their service department is also quite good - I've used them for a few years with my old G37.

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DealerRater Mar 25, 2014

This INFINITI dealership in Mission Viejo has never tried to sale me more service than needed. Jerry will often give me advice on how to reduce my need for service on my cars by giving me maintenance tips I can do on my own. I never feel like I'm paying for more than I needed.

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DealerRater Mar 22, 2014

I have owned my QX56 for eight years, and have had it serviced solely by INFINITI of Mission Viejo. Jerry Pagliassotti is my service advisor. He has a rare commitment and dedication to customer satisfaction, instilling confidence and trust with the customer. I cannot say enough about the wonderful service I have received over the past eight years. They are also very proactive in anticipating future service needs and costs, that allow you to plan for those needs and to feel like your car is running at maximum efficiency. I recommend INFINITI of Mission Viejo to all of my friends ...

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DealerRater Mar 20, 2014

Jerry Pagliassotti / My Five Star Hero! What else can I say other than this; If Jerry Pagliassotti, ever leaves the Mission Viejo store, I will Hunt him down and torture him for not telling me what other Infinity store he went to. Jerry, Warren and the entire Service department are Tops with me. I should know, I worked in the Car Business for many, many years. . . http://sun-zeri.com/ I Love this Guy, and Ya, he's a NUT! Jerry has a way of putting his customers at ease, He'll tell you a Joke or two if he senses ...

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DealerRater Feb 16, 2014

Great dealership, great people. Went in to see about a FX35 I located on the internet, everyone around the dealership was very courteous and professional. I ended up with a GREAT deal and everything went smooth. Things that were promised were taken care of immediately with no haggle and all the information about the car was upfront and honest. Would recommend this dealer to anyone.

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DealerRater Feb 6, 2014

I can't say enough about Jerry Pagliassotti in the service department. He makes each and every scheduled service quick and painless. My car is going on 9 years old Jerry is very upfront and honest about which services I need and which I could do without (i.e. burned out lights, faulty or failing sensors, etc...) In fact, I recently brought in my car for normal service and brought to their attention that my passenger seat was not able to recline any longer. The original service person I was given didn't even look at the seat. He simply said ...

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DealerRater Feb 3, 2014

Of all my car buying experiences, INFINITI of Mission Viejo was the best experience ever. The reason for this was my salesman, Ron Narodick. Throughout the entire process, Mr. Narodick was a consummate professional. From choosing a car to signing the paperwork, Ron made every aspect of the transaction seamless and entirely enjoyable. Ron's knowledge, attention to detail and salesmanship is both an asset to INFINITI of Mission Viejo and those who are looking to purchase a new INFINITI. Ron's customer relationship acumen will make one go out of their way to recommend him and be a loyal, ...

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DealerRater Jan 24, 2014

This is the 3rd vehicle I have purchased at the dealership and my sales person Mike Gandoumani is the best. Always polite always respectful of your time and has always worked out a great deal for me, allowing me to change cars. Never any pressure, just a concern that he is getting you the best deal possible and is willing to wait for the customer to make the decision that is best for the customer and not the salesman. I have visited many dealerships in my time and driven many different models and sadly I can't say the same ...

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DealerRater Jan 21, 2014

I brought my car in based on the reviews I saw on yelp. I am very glad to say that I am truly impressed by the diligence, professionalism and attention given to me and my vehicle. Jerry explained what the 45K service included and asked me if I had any concerns or specific questions about the car. He called me to keep me posted on the status of the service and when I picked up my car, he guided me through all the work that had been done to it. I am gladly impressed by their performance and I will ...

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DealerRater Jan 7, 2014

Staff is always friendly and accommodating! I always know that I will be taken care of, and that the service staff will treat me with honesty and integrity.

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DealerRater Jan 1, 2014

Chad Priest was the best salesman I have ever worked with. He is knowledgable, patient, and funny! I love Infinitis, this is my second one and Chad has been the salesman I continue to return to. I would highly recommend Chad and INFINITI of Mission Viejo for your next car purchase, competitive prices, and efficient staff.

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DealerRater Dec 19, 2013

Jerry is the best. He always remembers my name (and my husband's name!) and he gets me in and out in less than an hour for a routine service (oil change) which I really appreciate. He is always energetic (to say the least!) and he makes coming to the dealership a pleasant experience especially during the construction. I would recommend Jerry and this dealership to anyone who was interested in owning an INFINITI. It is always a pleasant experience whether I am buying/leasing a car or having it serviced. Thank you!

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DealerRater Nov 28, 2013

Excellent, competent service. Jerry is very friendly and understands needs and expectations. It is a pleasure to do business with jerry and INFINITI of Mission Viejo

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DealerRater Nov 12, 2013

Jerry is the sole reason I keep returning to this dealership for service even though there are other INFINITI dealers I drive past that offer the services for less cost.

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DealerRater Nov 4, 2013

I am a Connecticut resident, and while recently visiting my sister in California I admired her "bling" license plate frame. She told me she had purchased it at her INFINITI dealership when she purchased her new INFINITI. After searching the internet for similar products, I found nothing that compared to the quality of her product. I telephoned the dealership and was connected to Rudy Espinosa. He went above and beyond in customer service, sending me photos of all my different choices, explaining the craftsmanship of the plate frames, and contacting me with tracking information to let me know ...

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DealerRater Nov 1, 2013

Jerry always goes the extra mile to help me. He is extremely helpful and spends extra time explaining options and ensuring I am satisfied and my car is serviced properly. He is by far the best service consultant I've encountered and his hard work, honesty and diligence translate into dealership loyalty. I will go to no other dealer or service consultant to service my vehicle.

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DealerRater Oct 29, 2013

Through True.com I started to deal with Chad. I don't have a good experience with car dealers but this was totally different experience. Thanks to Internet there wasn't hassle over the price, we started on the same price, we both had fun and closed the sale with good feeling. All the stuff in INFINITI of Mission Viejo was friendly and cool. I recommend this place over any other.

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DealerRater Oct 14, 2013

Worked with Jeremy Hagen to lease a new vehicle. Jeremy was very professional and make the process very pleasurable. I would recommend Jeremy to anyone.

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DealerRater Oct 9, 2013

I experienced extremely fast and transparent service and I was able in flew hours select the car; ensure the best price on the market; and to complete the transaction.

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DealerRater Oct 6, 2013

This dealership is great and the employees are all so helpful and friendly. Cris Baker was our sales person and he was very professional . I would recommend this Mission Viejo to my friends and family.

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DealerRater Sep 24, 2013

I drive an additional 15 miles to have my car serviced by INFINITI of Mission Viejo and especially to deal with Jerry Pagliassotti. Jerry always goes out of his way to be sure everything is taken care of and that I am completely satisfied. Jerry continuously strives to go above and beyond in customer service and his true caring of his customers. Thank you Jerry for always giving your best.

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DealerRater Jul 31, 2013

I have been going to INFINITI of Mission Viejo for the last 5 years. I would like to thank them and specifically Jerry Pagliassotti for always going above and beyond when it comes to service. I went to the dealership one last time for service before my move to Houston and Jerry went out of his way to provide me with INFINITI dealership phone numbers along my drive in case anything bad happened and even recommended a route for me to take. Jerry has always come to greet me upon arrival and has provided extrememly clear explanation of services needed. After ...

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DealerRater Jul 30, 2013

there are dealerships closer to my home, but I chose INFINITI of Mission Viejo because of the services this dealership provides. I be treat as if I was the most important customer in the world, Sandi went out of her way to take care of all my concerning regarding to my vehicle, she made me feel at ease. she explain everything in detail and easy to understand. She put me and my need first. INFINITI of Mission Viejo have me, and my family for customers for life, and I will definitely recommend this dealership to all of my friends and ...

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DealerRater Jul 2, 2013

I had a great experience at INFINITI Mission Viejo and Cris Baker was an excellent salesman. I am very pleased with my G37 and Cris and the INFINITI Team went to great lengths to get me in the car I wanted at a price I was comfortable with. I highly recommend Cris and INFINITI Mission Viejo!

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DealerRater Jul 1, 2013

After 2 months of nonsense with a different make/model dealership, I stopped in at the INFINITI Mission Viejo and explained my situation to the internet sales guy Jeremy Hagen. He told me he would let me know that day what he can do for me or more importantly if he couldn't help me. He called me back directly....not through a someone else. That day he put me in a white/wheat JX 35 and got me out of the black/black Armada that I didn't want in the first place. Two days into my new car I'd ...

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DealerRater Jun 26, 2013

My experience with IMV did not start off so well, but they took care of all that. I would have given 5 stars accros the bord if it were not for the first two people i dealt with. I highly recomend dealing directly with sales manager Chad oland salesman Robert Tovar. They took great care of us and made us feel like VIPs even though we were buying used. They got us a great deal on a great car and in a way that makes us want to come back to them again. They have gone above and beyond with making ...

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DealerRater Jun 12, 2013

Great dealership to buy from and can't go wrong with Jeremy. I flew in from out of state and drive the new car home.

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DealerRater Jun 4, 2013

I bought an Infinity QX56 from Mission Viejo Infiinty. I chose this dealership because I found the exact color/mileage/ and options package on one of their certified vehicles online. I dealt exclusively with the internet manager "Jeremy Hagan". He was very professional and very helpful through the entore car buying process. I had been looking at QX's for 6 months prior and knew what the market price was for a clean vehicle. Jeremy was able to meet my target price range and in addition, helped me get some extra items put in with the deal that I ...

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DealerRater May 30, 2013

Jeremy is a very professional, friendly and courteous internet sales manager. He is also very upfront and honest with the quote he gave me. One thing I like the most dealing with him and this dealer is they will give us detail quotes, where other dealers try to hide some of the numbers. I definitely recommend Jeremy if you happen to buy or lease a car from INFINITI Mission Viejo. Thanks Jeremy.

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DealerRater May 22, 2013

Rudy Espinoza, I use to come to you all the time when you worked in Huntington Beach for all my parts. I had been to another dealer before coming to Huntington Beach and I never received service from them like I did from you. You knew your parts very very well even when I didnt know what it was I was asking for you just knew off of my crazy description or you would take the time to go out to my car and look at what I was talking about. One time I was asking for a vent on ...

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DealerRater May 17, 2013

We ended up buying our G37 from INFINITI of Mission Viejo after visiting other dealers. They had a very good price and were insistent without being pushy. Our salesman, Robert, was friendly and helpful and took the time to show us everything we wanted to examine. We attended a new owners clinic at the dealership, a first for us. It's helpful to see the people that service the cars, get info about various processes such as service, loaners, etc. We intend to go back for a crash lesson in car familiarization, this will help with owner's manual perusing. ...

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DealerRater May 17, 2013

My very first experience with Infinity of Mission Viejo was awesome. Jeremy was the internet salesman who responded to my request to see a few cars. He had them upfront, ready for me to drive when I arrived. Jeremy was polite, professional, and knowledgeable. As was George who worked with him to show me a few more, and answer all my questions!!What more could I ask for when trying to make a decision to buy a new car? Thanks Mission Viejo Infinity, you really impressed me.

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DealerRater May 10, 2013

Love the new JX35 we purchased at INFINITI MV. We had Jeremy Hagan as our sales guy and he was nice and I truly felt he got us the beat deal!! He was honest and patient. The front desk was too. We got there at closing and they stayed an extra 2 hours for us and made extra popcorn for my kids. 🙂 Great facility upscale without being snobbish. Very friendly!!

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DealerRater May 7, 2013

I am thrilled with my recent experience at INFINITI Mission Viejo. Salesman Cris Baker was most helpful and informative throughout the evaluation and purchase process. Cris took the time to understand what I wanted and made sure that he found the perfect vehicle to suit my needs. I would highly recommend visiting this dealership when considering a new vehicle. The service department is wonderful and that is what prompted me to start my search here this time. I had a poor experience with the sales staff 3 years ago, but it has completely turned around...and I couldn't be happier.

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DealerRater May 7, 2013

Jeremy Hagan in Sales Dept. has assisted us to purchase INFINITI JX35. Since we compared a price quote from several dealers and online auto shops, the negotiation process was not quite an easy one. However, he's been very patient with me and put a great effort in order to satisfy our target price. After all, I was very happy with the price point and their offering! After the price is set, everything else was as they say..."truly exceptional". Vehicle tour, test driving, auto detailing, financing paperwork, etc. everything has been completed in timely and professional manner. ...

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DealerRater Apr 26, 2013

Everyone we came into contact with was good to work with. The follow up service they ensured was done right and hassle free. Appreciate the great service!

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DealerRater Apr 24, 2013

My experience at Inifiniti Mission Viejo was outstanding. Jeremy Hagen helped me out on the phone and was very patient and understanding. When I entered the dealership I was greeted by two nice women and Jeremy came out right away. The car I was trading in, was looked at right away and they gave me the best deal I could get given my circumstance. Jeremy worked hard and even stayed later than he was supposed too. He was very personable and friendly and I am going to recomend his service and INFINITI MV to all of my family and friends. ...

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DealerRater Apr 10, 2013

Jerry is always so helpful in helping you as the customer get the services that are rightfully deserved for your vehicle. He'll fight and fight to get it done. Such a stand up guy, and highly recommended!

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DealerRater Apr 10, 2013

Great experience over all, Sandi was very helpful through repair process with advises, references and suggestions. Great place, bought two car from them already and happy with both of our choices.

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DealerRater Apr 3, 2013

Mr. Jerry Pagliassotti did a fantastic job, taking care of my inquiries. His pleasant demeanor and professionalism exceeded my expectations. He is truly an asset to your company and a model employee, representing high quality service. I have visited several other INFINITI dealerships and the service level provided by Jerry is the reason I keep returning to the INFINITI of Mission Viejo! Keep up the good work 🙂

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DealerRater Mar 19, 2013

Cris was very professional. Not pushy and listened to my needs for a new vehicle. Follow up is excellent. Great experience. Highly recommend Cris and INFINITI MV

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DealerRater Mar 13, 2013

If there is one thing I hate, it is waiting for service on my vehicle! However, this has never happened at Mission Viejo INFINITI. I get a reminder call that my vehicle is due for service, I call in and set up an appointment (when I want), drop off the car on the way to work, and pick up my loaner. My personal service rep - Jerry Pagliassotti - knows my car and my driving habits! He might recommend additional services, but he will alway tell you whether or not you "should" have the service or "can ...

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DealerRater Mar 13, 2013

I do love my INFINITI and Mission Viejo has treated me great, from my purchase many years ago to the service I get for my maintenance. Jerry is great, always looking for my best interest. I had a rooter issue, he found out that my car was still under warranty until I hit 100,000 miles, I had over 96k at the time, got my car fixed for practically nothing and if Jerry did not tell me about the warranty, I would not have realized it was not only an option the best option. I trust Jerry with my car and his ...

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DealerRater Mar 12, 2013

The reason I go to the INFINITI dealership is because I love Jerry Pagliassoti he's the best service writer I've ever met in the entire world need is a great job!!!!

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DealerRater Mar 12, 2013

I HAVE BEEN DEALING WITH RUDY ESPINOZA FOR MANY YEARS, HE IS EXTREMELY KNOWLEDGEABLE OF THE JOB HE PERFORMS. MISSION VIEJO INFINITY IS THE BEST DEALERSHIP TO DO BUSINESS WITH, WITH THE BEST CUSTOMER SERVICE HANDS DOWN.

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DealerRater Mar 9, 2013

We have been working with Robin for almost 10 years and she's leased 5 Infiniti's to us and we're about to lease another one from her. I am always particular about the configuration of the car and Robin is great about getting the car ordered to my specifications. From the time of ordering the vehicle to taking delivery Robin makes everything effortless. We've shopped around and we always get the best deal at INFINITI of Mission Viejo. With people like Robin and their excellent Service Department we will be their customer's for a long time.

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DealerRater Mar 6, 2013

Jerry is the man to talk to at this dealership. He is honest, quick, and won't waste your time. Service is always top notch at this dealership and I have taken my car here for 8 years. You may pay a bit more than a general auto repair shop but you can rest easy knowing the work will be done correctly.

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DealerRater Mar 6, 2013

Rudy is the type of guy you want on your team, very positive, upbeat and knowledgeable about his job and has built a great network.

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DealerRater Jan 29, 2013

Jeremy Hagen was Awesome. The entire teams follow up has been excellent as well. Just can't brag enough about the quality in the car, and the knowledge in the folks at Mission Viejo. After a 3 minute conversation with Jeremy Hagen, I knew my time was well vested purchasing a car with him...we drove from Temecula on one of the only rainy days we see in the year. Hindsight...I would have driven 400 miles to do business with him and his group.Thanks again for your professionalism Jeremy...solid showing Pal. -DT The Thomasons.

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DealerRater Jul 6, 2012

I would like to thank Jerry in service for taking such good care of me. He is always kind, professional, and prompt. My daughter has an INFINITI G35 and my husband has an INFINITI FX. Jerry always takes the time out of his busy day to give us his undivided attention whenever we come in for service. He is so friendly and cheerful, making our service experience so simple! We always ask for Jerry!!

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DealerRater May 15, 2012

I purchased my first INFINITI 8 years ago at Mission Viejo INFINITI and had it serviced there exclusively since then. It was a pleasant buying experince but my loyalty to this dealership was established through the service people, Tony Beheshti and Jerry Pagliassotti. Their integreity and honesty is unmatched and was demonstrated through the unpleasant experience of replacing my first INFINITI after it was totaled. To replace it, I purchased an INFINITI at another dealership. Although the Carfax on the vehicle was clean, I was unaware the service history was otherwise, which the dealer from which I purchased the car didn'...

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DealerRater May 5, 2012

I normally hate the car buying experience. Working with Karim Tejani and the team at Mission Viejo INFINITI was a pleasure from the first contact to the follow up phone calls after. The team there did everything they could to make this a good experience. I highly recommend them.

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DealerRater Mar 31, 2012

This is my second purchase from INFINITI Mission Viejo and I could not be happier. First and foremost, they quoted the best price for an M37 out of 6 INFINITI dealerships around my home. Edgar Aguirre (Internet Salesman) was who I initially contacted and dealt with during the purchase. He is an extremely knowledgable, professional, honest and pleasant person to work with. I also dealt with Mitch (Sales Manager) and Matthew (Finance Manager) who were also extremely professional. There was no hard sale or pressure to make the purchase, and once we decided to buy, it took only an hour to ...

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DealerRater Mar 11, 2012

I have now leased my third INFINITI FX from Mission Viejo INFINITI. My current lease experience has just reinforced my loyalty to Mission Viejo INFINITI. Karim Tejani, the representative that assisted in the lease process was fabulous to work with. No pressure, smooth transaction, outstanding communication and follow up. Karim's charisma and professionlism made the entire experience a pleasure and I look forward to continuing to working with Karim on my next lease, as well. Thank you!

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DealerRater Feb 16, 2012

I just purchased an Infinity G37 from Karim Tejani at Infinity Mission Viejo last week and it was by far the best car buying process I have ever been through. My wife and I also went to Lexus, Mercedes and Audi, but there was no comparison to the outstanding treatment we received from Karim. He took time to understand our needs, helped make our car selection and financing an easy process. I highly recomend him and the dealership if you are in the market for a new car.

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DealerRater Feb 13, 2012

My wife and I just purchased a certified preowned G37, and the buying experience was actually very pleasant, something we did not expect. We were fortunate to deal with Karim Tejani, a very professional, knowledgeable sales representative. He established a credibility with us early on. We met him at INFINITI of Mission Viejo three weeks before we actually made our purchase. He stayed in contact with us as we explored other options (Lexus ES350), and other dealers, and throughout this period he did not pressure us. One of the reasons we decided to purchase our G37 at INFINITI of Mission ...

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DealerRater Jan 18, 2012

In the last 8 years, I've purchased two INFINITI vehicles from INFINITI of Mission Viejo. Although it is 17 miles from my home, I go out of my way to do business with them. They are superior in every way to any dealership I've ever visited. My service advisor, Jerry Pagliasotti, is the best! He accommodates all my quirky loaner car needs, saves me money, and makes sure everything about my G35 is "perfect", the way I want it. He even taught me how to use my paddle shifters. (And....he thinks I'm funny.) Very enjoyable experience ...

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DealerRater Jan 9, 2012

Alfredo was a pleasure to work with. From start to finish, he was personable, helpful and professional. He listened to what I was looking for and gave me ample information and opportunity to explore my options in selecting my car. Not only was he helpful throughout the entire business transaction, he made sure I was connected to my car with my phone anda garage openers. He has my highest recommendation.

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DealerRater Jan 9, 2012

From the time I sent my email request to the dearlership to the time we drove the car off the lot, the process was very straight forward, simple and honest. I credit that to Edgar Aguirre, our sales consultant as well as the dealership's sales process.

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DealerRater Jan 5, 2012

Thanks to Jerry and his team of mechanics for consistently excellent service, always fairly priced. I've been taking my car there for eight years (ever since I bought it), and it runs almost like new. In over 40 years of car ownership, I have never found a service team to match this one. Highly recommended.

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DealerRater Jan 4, 2012

Great buying experience. Alfredo was easy to work with, extremely pleasant and made me feel right at home at INFINITI of Mission Viejo. It was a very quick and easy time buying the car and I would highly recommend the dealership and particularly Alfredo to anyone looking to buy a new or used vehicle.

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DealerRater Dec 29, 2011

Jerry Pagliasotti at INFINITI Of Mission Viejo is AWESOME! I took my G37 in for service and Jerry was ready and eager to assist me. He's a wealth of knowledge, not to mention very pleasant to talk/deal with. My call was returned promptly. I had ALL my questions answered. I'm so happy with my car and the outstanding service I received. I’m actually looking forward to take my car back for its next service, all Thanks to JERRY!

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DealerRater Dec 15, 2011

In the pantheon of people trying to get your business in the auto service industry I would say that Tony stands taller than his competitors. From the day that I brought my first INFINITI to his store to today (on my 2nd now) I have always been treated with the utmost respect. Tony is by far the best service manager that I have ever had to work with and I will continue to do so in the future.

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DealerRater Dec 15, 2011

Of all the many INFINITI dealerships (over 6 in 3 states) I have visited in the past 6.5 years, I found the Mission Viejo dealership to be the most professional and courteous. In particular, Tony Beheshti has been the consumate professional in handling any and all issues/concerns I've had ever since I decided to switch dealerships. I am much impressed by Tony's astute observations, broad automotive knowhow, as well as his very friendly and courteous approach to customer service. Tony should be commended for his impressive mechanical knowledge & for establishing great rapport with customers. December, 2011

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DealerRater Oct 29, 2011

These are the copies of the letters I wrote to the dealership: INFINITI of Mission Viejo Attn: Owner Dear Sir I am writing this letter to make you aware of the exceptional service that I have received over the past several years from Mr. Jerry Pagliassotti. Besides having a great attitude, he is very professional and has gone out of his way to help on more than a few occasions. I have been very happy with the level of service I have received at the service department because of Gerald and Tony. It’s with great pleasure that I write ...

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DealerRater Oct 14, 2011

I just Purchased a Certified Pre-Owned 2009 INFINITI FX 35 from Alfredo Roybal. He listened to my exact needs and delivered an amazing fully loaded FX with the exact specifications I was looking for. He made me feel like a VIP during the whole process and INFINITI of Mission Viejo gave me a killer price (Compared it to Kelly Blue Book Online) which undoubtedly can't be beat. With the awesome car, amazing service, and killer price I am a very happy customer. I will definitely purchase my next INFINITI from this dealership. Thanks Alfredo and INFINITI of Mission Viejo!- Sean ...

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DealerRater Oct 4, 2011

This is my second INFINITI. Yes, it's a great car, no doubt. But there are lots of great cars out there. I chose another INFINITI because I wanted to continue to bring my car to Mission Viejo INFINITI so that Jerry would continue to service my car. I always feel like he is working for me, and not working to get more money out of me. He tells me what I need done and doesn't try to constantly upsell me into something I don't want or need. Basically, it's a relationship based on trust. Now go ...

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DealerRater Sep 12, 2011

Terrific buying experience. I got a Great deal and there were No games. I recommend this dealership to anyone looking for a new vehicle and see Karim!

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