Customer Testimonials

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DealerRater Jan 18, 2022

I've visited other INFINITI dealerships and this one is always the friendliest, most responsible crew of employees.

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DealerRater Jan 17, 2022

Rapid and friendly service blah blah blah. Don't need so many words; just good woark.

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DealerRater Jan 16, 2022

Was in for a routine oil change but they did the usual safety check on break and tire wear and noted . Appreciated that they had actual pictures of the potential issues to confirm their observations. Been coming here for 10+ years and always outstanding.

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DealerRater Jan 16, 2022

I am very pleased by my experience with this dealership. They made buying a car very easy and treated me professionally.

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DealerRater Jan 16, 2022

I use the dealership exclusively for general maintenance and service. Whenever possible, if it is something other than regular maintenance or services I check with my service rep Jerry Pagliassotti to se if INFINITI of MV can handle it. If they can my car goes into INFINITI of Mission Viejo and my service rep as noted takes care of it. The service is always explained before conducted, after the service the service and the results have always been explained in detail. I have complete trust in my service rep and have a good rapport with him. Trust, support, honesty, efficiency ...

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DealerRater Jan 15, 2022

They always give amazing service. They helped fix an issue and did an oil change.

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DealerRater Jan 14, 2022

The entire process was seamless. Will continue to have our cars serviced at your dealership. Thanks.

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DealerRater Jan 14, 2022

Excellent customer service and communication. Everything got taken care of with no hesitation. The team and Memo made sure all was done, including putting on the new plates I received. Loved the loaner vehicle. Jerry made sure I had a loaner and the rep that assisted me with the loaner vehicle had excellent customer service as well. Keep up the great work.

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DealerRater Jan 13, 2022

Excellent service. The waiting room was inviting and the coffee good. Memo was very polite and helpful..

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DealerRater Jan 13, 2022

Service at INFINITI of mission viejo has always been a great experience, I will continue to bring my INFINITI vehicles to mission viejo for service.

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DealerRater Jan 13, 2022

As always on time, polite and informative as to what is being done and needs to be done in future.

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DealerRater Jan 13, 2022

Jerry consistently provides superior customer service. He triaged what needed to be done now and what could wait, and the repairs were done in one day. He arranged for a rental as well.

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DealerRater Jan 13, 2022

Easy process as it is even time thanks to every one involved at the faculity

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DealerRater Jan 12, 2022

Tom is my advisor for many years. I actually followed him to this dealership. He is so nice and pleasant and knows my car very well! I trust him when I drop off my QX56 to this dealership as I know it will get taken care of. Thank you Tom!

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DealerRater Jan 11, 2022

After dealing with another INFINITI dealership in Tustin California and finding out they do not return phone calls I decided to call INFINITI of Mission Viejo. I met with Elias who is very efficient and got the information I needed to purchase my current lease. I also met with the finance gentleman Patrick to made this transaction very simple. I will definitely be going back to this dealership for my future leases and purchases.

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DealerRater Jan 11, 2022

Very easy drop off, loaner car pick up and pick up of my car. Work was done ahead of schedule which was great for me.

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DealerRater Jan 10, 2022

Tom Kiernan has been my service consultant for many years. He is always friendly, courteous and most importantly knowledgeable. He knows what the problems may be with the vehicle and how to solve the problems.

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DealerRater Jan 9, 2022

Jerry got me in and out with no hassle. The issues with my car were resolved asap, and he explained some of the features of my car that I didn’t know about.

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DealerRater Jan 9, 2022

Always get courteous service at MV INFINITI. Scheduled the oil change and was done in under an hour.

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DealerRater Jan 8, 2022

Memo,service advisor.. Did an excellent job and called me when my QX50 was completed.

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DealerRater Jan 6, 2022

Excellent service, excellent response from service manager Tom. Will bring my vehicle back for service again.

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DealerRater Jan 6, 2022

Great experience. I was able to get the service I needed quickly and done well thank you

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DealerRater Jan 6, 2022

Very pleased with my recent service visit a MV INFINITI. Quick and efficient. Thank you

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DealerRater Jan 6, 2022

Tom did an outstanding job helping me. He was friendly and informative. It always seems like Infinity of MV under promises and over delivers! That's a good thing in my book.

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DealerRater Jan 5, 2022

Always pleased to deal with team in Mission Viejo. Results are perfect as usual. Thank you

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DealerRater Jan 5, 2022

It’s been a great pleasure doing service my QX60 with INFINITI of Mission Viejo!!! I consider them #1 dealership in US. Thank you 🙏

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DealerRater Jan 5, 2022

Memo did a great job and provided exceptional service. Will come back as a result.

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DealerRater Jan 5, 2022

Tom Kiernan is one of the main reasons to get your car serviced at MV INFINITI. Jerry is good as well. Been coming here for at least 15 years, good group.

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DealerRater Jan 4, 2022

Convienent location with a friendly well trained staff. Look forward in servicing my car in the future.

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DealerRater Jan 3, 2022

xxx't Svc Mgr Tom Kiernan did his customary OUTSTANDING job ensuring that our G37S sedan and QX50 SUV obtain the proper care. He's THE MAAAAAN!

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DealerRater Jan 2, 2022

Over all a great experience, the service was down in a timely manor as promised.

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DealerRater Jan 2, 2022

Despite a waiting list for repairs in the service center, they prioritized my vehicle with a coolant leak which was repaired the same day as promised within the repair estimate.

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DealerRater Jan 1, 2022

Exceptional Service every time I go there! I will continue to do business at INFINITI of Mission Viejo!

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DealerRater Jan 1, 2022

Great Service. Low cost. Thank you “memo” Convenient location. Better option than Tustin dealership. Easy to track service status via text messages

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DealerRater Jan 1, 2022

Excellent service! Erick remembered and knew what my car needs even after a couple weeks since I had been there.

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DealerRater Jan 1, 2022

Infinity Dealership is very convenient for me location wise. In addition there service was thoughroly performed and on schedule, the charges were as well reasonable. Keep up the good work.

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DealerRater Dec 31, 2021

Patrick is great nice kind and professional. MISSION VIEJO dealership is the one to accept my request but the Tustin dealership is not.

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DealerRater Dec 30, 2021

Service was better than expected. Already setup my sent appointment. Thank you Gerald at INFINITI of mission viejo

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DealerRater Dec 30, 2021

Everyone is extremely helpful. They put the customer first and do everything they can to have them taken care of quickly and efficiently.

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DealerRater Dec 30, 2021

I feel relieved to know that the gasoline leak problem has been diagnosed and corrected. Thank goodness you had the part in stock..

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DealerRater Dec 30, 2021

i purchased my G37 here and always have it serviced here because of the exceptional care and service provided.

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DealerRater Dec 29, 2021

worked with Jerry and he was very helpful and considerate! highly recommend to anyone looking to get repairs on their INFINITI

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DealerRater Dec 28, 2021

Consistent, Comprehensive, Complete service experience. Service Advisor (Tom Kiernan) is always exceptional! I am a big fan of the INFINITI brand.

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DealerRater Dec 28, 2021

I have been coming to this location for sometime now and every time I leave with exceptional service. I will never visit any other location ever for my service needs.

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DealerRater Dec 27, 2021

It was a great service experience as always everyone was very friendly and nice I'll go back again ,Erick was great .

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DealerRater Dec 27, 2021

I had a great experience purchasing my car with Marcus at INFINITI of Mission Viejo. He was friendly, made the process simple and quick and the price of the car was fair. The dealership is comfortable and inviting. Normally the car buying process can be stressful but I walked away happy and loving my new car!

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DealerRater Dec 26, 2021

I had a serious engine problem that one shop couldn’t fix. They actually recommended I take it to INFINITI. When I had it towed I was a little nervous but Memo in the service department made me feel like he and the mechanics will get to the bottom of it. They did and I am very happy with the outcome. He was a true professional and explained everything in great detail.

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DealerRater Dec 24, 2021

Great service and Memo was very helpful as well. Would definitely refer this dealer and comeback again.

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DealerRater Dec 24, 2021

They went above and beyond, very professional and nice. I’ve been bringing my cars here for years and have always been happy with the service.

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DealerRater Dec 23, 2021

The staff especially Tom K. is friendly and knowledgeable with the maintenance that was required for my car

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DealerRater Dec 23, 2021

Great service and kept fully informed .IF WASN'T FOR JERRY I'D GO ELSEWHERE

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DealerRater Dec 22, 2021

They provide consistent excellence in customer service from scheduling my appointment to picking up my vehicle! Thank you!

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DealerRater Dec 21, 2021

Great buying experience specially with Patrick Yamada’s support who makes the process so smooth. Been an INFINITI Mission viejo’s client for many years and is always a pleasure to work with them.

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DealerRater Dec 21, 2021

Memo is awesome. He’s so helpful and respectful of all my questions. I recommend 10/10!!!

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DealerRater Dec 20, 2021

Very clean, courteous staff, and the work done on my car was beyond exceptional. Highly recommended

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DealerRater Dec 20, 2021

The service at INFINITI MV is top notch. Tom is the best service guy around. They all take fantastic care of me and my car. The whole team is so friendly. And I always learn something new - a better way to take care of my car or a feature I have never used - I love to learn. Thank you!

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DealerRater Dec 20, 2021

Great Service!!! It was on time and very easy. Thanks, for the great services and use of a car.

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DealerRater Dec 19, 2021

Overall great experience with customer service. Provided essential information to make an informed decision regarding preventative maintenance.

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DealerRater Dec 19, 2021

Jerry in the service Department is great to work with. So helpful, honest and trustworthy.

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DealerRater Dec 17, 2021

Everyone was very accommodating and easy to work with. If you are looking for a great car & experience, this is the dealership!

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DealerRater Dec 17, 2021

We have been associated with this dealership for 20 years, leasing &/or buyer our last 10 inifinti’s here. We are/we’re always treated as a VIP. Service department is top notch. We hope to buy our next INFINITI cars here in 2022.

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DealerRater Dec 15, 2021

I like that I can make an appointment to have my car serviced which minimizes the time sitting around waiting for my car to be finished. The waiting room is a comfortable and pleasant place to sit. And I have a great deal of trust in my service consultant Gerry Pagliassotti. He is an asset to this INFINITI dealership.

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DealerRater Dec 15, 2021

Ron was very easy to work with. He is professional and very helpful. He kept me updated with everything concerning my deal. I actually found everyone I dealt with very accommodating and easy to work with.

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DealerRater Dec 14, 2021

Excellent service especially Erick. Communication was amazing throughout and The repairs were completed expeditiously. Thank you!

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DealerRater Dec 13, 2021

Excellent service. Honest, courteous, customer focused, friendly. Car is ready when promised. Comprehensive analysis of car.

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DealerRater Dec 13, 2021

This dealer shows very kind manner to the customers always. Their service department's detailed checking makes me feel comfortable.

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DealerRater Dec 13, 2021

Great service as always; cheerful and courteous service rep and cashier; work was done timely and fully explained ahead of time. Thanks!

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DealerRater Dec 13, 2021

Great customer service and short wait times while my car was being serviced. Pricing was very trainable too!

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DealerRater Dec 12, 2021

Tom took very good care of me. The car was serviced promptly and was returned to me looking like new. Thank you.

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DealerRater Dec 11, 2021

Great customer service, polite employees, clean establishment, fast pace workers, and easy in and out process.

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DealerRater Dec 10, 2021

The service manager was pleasant and courteous. The work seems to have been done very effectively. We might have wished for it to be a bit quicker.

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DealerRater Dec 9, 2021

The follow up on a problem was very good. Customer service was friendly and professional

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DealerRater Dec 8, 2021

They are super friendly and positive energy They fixed my car very faster than I expected Thank you so much for your hard work.

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DealerRater Dec 8, 2021

This dealership is by far the best in Orange County…especially their outstanding service department.

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DealerRater Dec 6, 2021

If anyone EVER needs a car see Patrick Yamada. He's as honest and real as they come. for service, Erick is awesome, attentive and knows his stuff ! chris day

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DealerRater Dec 6, 2021

They do a great job, know the cars and make good recommendations. I had Tom Kiernan as my advisor for years now and he is excellent.

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DealerRater Dec 5, 2021

I”ve been going to this dealership for many years to have my G35 serviced. Tom Kiernan has been providing excellent service for many, many years. Great communication, doesn’t oversell services. Jerry has helped me in the past and he is another great guy. I don’t take my G anywhere else.

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DealerRater Dec 5, 2021

Outstanding service and was even provided a loaner car when I did not request one!

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DealerRater Dec 4, 2021

They were great in telling me what repairs were critical and what repairs could wait.

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DealerRater Dec 4, 2021

JERRY IS ALWAYS THE BEST!! VERY CONSIDERATE, HELPFUL AND WORKS HARD TO MAKE SURE I AM DOING ALL THE RIGHT TYPES OF SERVICE.

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DealerRater Dec 4, 2021

They have very good, professional service. Everyone was pleasant and very helpful. Use a coupon is very helpful. The recommendations and advises are Excellent. Thank you

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DealerRater Dec 4, 2021

Over and above service! Tom is always going out of his way to help me, get my car in quickly, keeps me updated on services I need and what mileage they need to be completed. The secretary super loving, even remembered and asked about my son moving to Vegas. I adore her! The sales manager took time to teach me how to use certain functions in my car for my Music, GPS & contacts screen. I can’t say enough about their customer service, I feel appreciated , listened to, cared for as a client & I always know if I ...

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DealerRater Dec 3, 2021

great service. excellent coffee machine. friendly service team. quick check out. need better complimentary wash.

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DealerRater Dec 3, 2021

Tom Hernan is the best. Been working working with him since I bought the car 5 years ago and he is the reason I return.

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DealerRater Dec 3, 2021

Very professional and courteous service. I received a loaner car while my car was diagnosed. I will be back.

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DealerRater Dec 3, 2021

Awesome service - Thank you. Everyone was pleasant and very helpful. I used a coupon so that was very helpful.

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DealerRater Dec 2, 2021

Excellent customer service - Friendly, efficient service personnel, follow thru with promised contact via phone or text.

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DealerRater Dec 2, 2021

Great Service as usual... Jerry Pagliasotti is the best service advisor in the business. Thank you for your consistent attention to our vehicle needs .

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DealerRater Dec 2, 2021

Mission Viejo infinity is a great place to take your car everybody there is very respectful my car is done in a timely manner and I travel to get there I certainly could go to INFINITI of Tustin which is 1 miles from me but my preference is INFINITI of Mission Viejo

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DealerRater Dec 2, 2021

Jerry always takes great care of my car and makes sure I’m aware of everything happening throughout the process.

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DealerRater Dec 1, 2021

No better service manager in all of SoCal than Jerry. Thanks for decades of great work.

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DealerRater Dec 1, 2021

Very clean, pleasant waiting room with drinks. Also, lots of nice employees that are there to help you.

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DealerRater Nov 29, 2021

Worked with Tom for the service of my car. Tom listened to my needs and was willing to work with me on the service needs of my car to fit the service based on the budget I had available. Great working with Tom and Jerry.

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DealerRater Nov 29, 2021

Jerry in The service department scheduled my appointment for the date and time I preferred. I was in and out in efficient time and my car was clean and all work done to my satisfaction. Thanks Jerry!

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DealerRater Nov 28, 2021

I have been coming to Mission Viejo INFINITI dealership since 2003. Jerry has been my service go to guy and has always provided fabulous service and good advice.

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DealerRater Nov 24, 2021

Great job completing my purchase of an 2019 INFINITI QX 50. Patrick Yamada provided excellent customer service.

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DealerRater Nov 24, 2021

This was my first service call with INFINITI of Mission Viejo. Great communication, friendly staff, fast service. Very happy with my experience there.

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Cars Sep 27, 2021

Tom is so experienced and professional he should be running the whole store!!! Class act and great at what he does. Theresa is so nice and polite…

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Facebook Aug 21, 2020

Best place for service or just purchase or lease another

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Facebook Mar 21, 2020

great people to buy a car from I bring my care for service and get the best treatment and price


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