Customer Testimonials
Fantastic dealership. They've disappeared, what happened to them? Their service department completed an extensive repair on our Infinity that is currently failing. Internet cars sales are responding to Texts, service not so much. I know they are listening....
Great service dpeartment. Service manager (Jerry) runs a titiy group. Always responsive, upfront, willing to work with the customer. Staff works hard to ensure you understand the issues, and potential fix.
very prompt with delivery of the vehicle also was timely in getting me a loaner.
Prompt, thorough, fair prices. Staff is great! Clean facilities, TV, tea, coffee, bottled water while you wait. I would not go anywhere else! Thank you!
Hello, I went in for an oil change and the wait time was not bad at all! Service was great! Thanks!
The BEST dealership in US!!! Erick Carrillo is the most professional and knowledgeable service advisor I have ever had working with my INFINITI QX60. He is a problem solver with great attitude and professionalism. Very recommended this dealership to buy and service at this dealership!!!! You will never regret!!!
x x x x x x x x x x x x x x xx x
My service writer was Jerry and he did a fantastic job. Scheduled me for a time that worked with my schedule. I waited at the dealership while the service was performed and they accommodated me with a place where I could do my work as I waited. I highly recommend this dealer for service. I've been coming to INFINITI of Mission Viejo for many years because of the excellent service.
Great Customer Service from Jerry and everything is always explained clearly. And I got a great promotional deal when I was there. Will continue to use this dealership.
Easy to call in for an appointment and easy drop off at the dealer same day
Jerry consistently provides great customer service and great communication - he's very responsive and always keeps us updated on our service and always gets the job done for us.
Was able to get all the work done including additions in specified time despite finding a couple of extra time consuming items
Service Is quite hasty and efficient. Tom is great and very informative. Clean public areas.
Great customer service from Jerry and the waiting area was very comfortable, great wifi and coffee!
I couldn't use a coupon that expired. My car wasn't ready to have it serviced before the coupon expired. Pretty disappointed.
I always receive superior customer service from Eric and the entire Mission Viejo INFINITI staff.
Tom is a great service advisor giving concise and honest assessment of the service needed for the vehicle. The estimated time frame of the vehicle being ready is always spot on. I always recommend Tom to other INFINITI owners.
The next time I Amin the market to purchase a new car, I will most definitely purchase from this dealership.
He was great, and service was faster than promised. The dealership was very clean and a pleasure to wait at. Lots of places to walk to also.
Love everything about my dealership.my service adviser Jerry P is exceptional. He covers everything with you so that you understand.
I took my cars to this dealership for more than ten years. always happy and satisfied with their service. Eric provides the best customer service every time. Thank you to all
Eric has worked w/ us for several years, we feel valued & important to the dealership.
Jerry Pagliassotti is an asset to your organization. I consider myself Jerry's customer; he is truly a trusted advisor. I am grateful for Jerry's guidance and counsel. I will always come back for Jerry.
I have always used Tom as my service advisor at INFINITI of Mission Viejo. It's the dealership that I purchased my car and continue to get great customer service from the team. Tom is friendly and works with you on what is needed for your vehicle. First class guy.
The people at this dealership are the best, you come away feeling comfortable about the work they do. You aren’t thinking that they are taking advantage of you like some other dealerships I have done business with.
Tom has always been extremely helpful to our family! His experience with infinities related to his long-standing career helps us make decisions and have trust in the recommendations. Tom has been especially helpful in educating me on my vehicle, showing me things that I did not know even after owning at three years. Tom is thoughtful about securing me a loaner vehicles to continue my busy life with kids and work. He’s always available when I need him.
Infinit of Mission Viejo has a great Knowledgeable and friendly staff and you can't beat a free car wash with service
Erik was very sincere and knowledgeable. He got the car ready as soon as possible. I feel lucky to have him as my service advisor.
The dealership was very nice. They were not prepared for my old car and I think should have ensured equipment was there and working before I came in. Tom made a bad situation much better but I still would have preferred things to have gone on as planned (1-2 hour fix) vs taking over a day.
Great experience overall. Well organized with great communication. Easy loaner car program. Jerry P. Is fantastic!
I came across a Mercedes on craigslist and came in with the intention of just test-driving. I contacted Marcus and he took me on a test drive. Also showed me an Infinity based on the features I liked on the Mercedes. I'm the type of person who likes to research big purchases but Erik came out and asked what it would take to earn my business and I gave him a list of conditions and he met everyone. My biggest concern was buying a costly used vehicle and then something breaking and me being stuck with the cost of ...
We are always treated right at INFINITI. Friendly, honest, they get a car for us if it’s a big job. Price always seems right.
Tom Kiernan is the best! He is the reason I continue to purchase INFINITI vehicles. His customer service is top notch! I would highly recommend Tom Kiernan and Mission Viejo INFINITI! I also bought my newest vehicle with Patrick Yamada. Best car buying experience I have ever had. He was fantastic!
It was so easy - Erik took care of everything and stayed in constant contact with me (by text) throughout the service time. Thank you.
Clean and what an INFINITI dealership should be Once you arrive you are greeted and helped right away in what you need. Staff is amazing and the service technicians work wonders to get the car right.
Erick Carillo is terrific; helpful, efficient, and courteous; a real credit to Infinity. Highly recommended!
The dealership is great if I am working with Tom Kiernan. Only complaint I have is with the car itself. Guess there is a hole in the floor board so when my cell phone fell on the floor it went in that hole and is un-retrievable. Have several problems with the car since I have owned it. Thankfully Tom tries to work it out.
Tom Kiernan is the best! He always takes care of my car in the best possible manner.
Tom Kiernan has always been courteous, professional, helpful, & knowledgeable during all of our service visits to INFINITI of Mission Viejo. He is the primary reason we have had my 2003 INFINITI M45 served at this dealership for the last 10+ years. Actually, all of the employees at INFINITI of Mission Viejo have been very gracious. The service department has done an excellent job of taking car of my vehicle & I appreciate their attention to detail. I especially like your check list process regarding any potential future items that may require repair &/or replacement. Your waiting area lounge is very ...
The Servicing team at Mission Viejo INFINITI is helpful and thorough. I always leave feeling taken care of.
I took my car here for last 10 years, love to work with Eric the service advisor.
This was not my usual experience. In the past when I was told the car would be ready, it was ready; this time it was supposed to be ready on a Tuesday, but each day it was extended to another day and finally, it was ready on Thursday or maybe Friday. Everything seemed to be working correctly, but several days later I found that I was unable to lock the rear door on the passenger side thus allowing the possibility for anyone to get in the car unwanted. I have not yet notified my service consultant about this but I ...
I took my car in for an unexpected repair. My service advisor, Jerry Pagliassotti provided an accurate diagnosis and the repair completed quickly and efficiently with very little inconvenience to my schedule. We have purchased and serviced nearly half a dozen cars with MVI, all with Jerry's help. Because of him, there is no need to go elsewhere.
In general, I have great faith in Mission Viejo Infiniti's service; however, this last time the service took twice as long as promised, and something was done to make my passenger side rear door unlockable causing the car to be unsafe.
Always happy with service at INFINITI of mission Viejo. All service advisors are helpful. Thanks
I inquired about a vehicle on line. The response was prompt and thorough. Ron even made two videos about vehicles and suggested one that he though better met our needs and wishlist of features. We were able to exchange docs on line, drive to the dealership to sign paperwork and the car was ours. Ron then spent as much time as we needed to walk us through every feature of our new Qx60. I can’t recommend them enough.
We have been with Missionn Viejo Innfiniti (MVI) for approx: 18 years & 6 leased vehicles, MVI is avsolutely the best dealership we have ever dealt with. Jerry Pagliassotti has been our Service Consultant since beiing there. He is awesome to deal with. He has not only helped with all our service needs, and recalls, when necessary, but has helped with selection of our vchicles when we need to obtain a new vehicle. Jerry, and Patrick Yamada, Fleet Manager, have made us feel a oart of the MVI Family.. We apreciate the professional attirude of everyone there, and unconditionally recommmend them fo ...
Great experience . Always accommodating. I don’t make appointments due to my busy schedule but they always accommodate me. Thank you.
We have always had a positive experience with your service — Tom takes very good care of us!
The service department always goes above and beyond and ensures everything gets done right and on time.
Our I35 has only had service at the dealer. We have liked our service since 2002.
My Advisor is: Tom Kiernan, who has been excellent for me. I previously owned an INFINITI J30 before I purchased a QX60 in September of 2013. I have previously owned several cars and none have been as trustworthy as INFINITI. Tom makes it very easy for me and where he goes, I will follow. I also appreciate Mr. Yamada (Pat) who delivered and set up the QX60 in 2013!
Erick is always consistently focused on my needs the minute I arrive at the dealership. He's very thorough in describing all the details for the work that will be performed on my vehicle as well as reassuring me of the cost and estimated time for the work to be completed....it's my pleasure having Erick as my Service Contact.
I am happy with services received on the service date. All the employees were helpful.
Always enjoy dealing with Tom Kiernan. He is pleasant, helpful, and very knowledgeable. He is the reason I keep coming back to INFINITI of Mission Viejo.
Never worked with anyone better than Tom Kiernan (Mission Viejo Service). Great listener, patient (answers questions fully), deep automotive knowledge, responsive, trustworthy, positive but realistic (I own a model year 2004).
Jerry Pagliassotti was very helpful and professional as always; he is the reason I have been coming here for service since 2013.
I appreciate being kept informed of the repairs needed and what to expect at the next service. I trust my service department rep, Tom Kiernan. I would recommend the service dept to a friend.
Courteous, easy to deal with, friendly, why do I have to write 15 words? Done
Came in for just an oil change. As far as service, the visit was good. The employees were very friendly and my car was ready in a timely manner.
Jerry was very helpful and courteous as usual and the work was done on time.
Erick and the service team are always exceptional! Courteous, efficient and thorough! I appreciate how quickly the team completes my service ticket and keeps me informed on costs and any changes.
Jerry and the service staff are exceptional. see you soon. thx you infinity Stan Colbert
Best INFINITI dealership in Orange County people are very friendly and knowledgeable. I bought my first INFINITI there in 2004 I would’ve bought my next one there but they didn’t have any inventory because of Covid I don’t know what else.
Excellent customer service, very clean, comfortable waiting lounge. Erick Carrillo is the best service advisor I have ever dealt with
Service department is always top notch! Jerry has the team running on all cylinders! Why I only trust this team with my infinity.
Pure pleasure from start to finish. Javier wa professional and was very knowledgeable. The gentleman who help with car settings was lovely and most helpful
Found the problem in our car where other INFINITI dealers had tried, and were unsuccessful.
Great job. Very Friendly people. Service was great and on time. Service person was great.
Customer service is excellent. Everything was very timely and on schedule. However, prices have gone up on services greater than perceived value. Realize inflation is high across the board but a little bit of "sticker shock". Thus, the 4 rating rather than a 5.
Smooth and easy service experience, as always. Jerry also went the extra mile to figure out why my vehicle ID wasn’t coming up in the dealer’s system. Problem solved, 5000 mile service complete, another great INFINITI of Mission Viejo experience. Thanks!
Scheduling appointment online was easy and convenient. Customer service was friendly and communicated price with the time of service. Waiting room was clean. Overall, satisfied with the service.
Clean, friendly and knowledgeable. I had an appointment and everything was completed and washed the car too!
Really good dealership very friendly personnel. Mechanics really know what they are doing had a good experience overall
Expert technician and great customer service. Would highly recommend this dealorship to a friend or family member.
Eric is really good at his job. He has made my experience at this infinity wonderful. There also is a very positive and peaceful gal who works the front desk well. She is pleasant and helpful.
Happy with their service and how they have attended to me. Booking an appointment was also very easy.
The best customer rep INFINITI had so far who was knowledgeable and attentive; fast service; solved all my issues just in time for my trip and went beyond what's needed to help with useful tips for my vehicle use & maintenance! Thank you!
Friendly helpful and quick service. My concerns were listened to and addressed. I am shears able to get an appointment
Jerry I’d always very helpful and gets you I. A bd out of the dealer fast .
I always service my new 2020 INFINITI QX60 here and Erick Carrillo in the service department stands out by far. He is always ready to go to get my vehicle in for service and makes sure it is done within the hour. Thanks Erick!
The front desk staff were very thorough and professional. The service staff was efficient and clear about what was done and what was needed for the car.
I came to this location for service after a negative experience at another INFINITI dealership. Jerry responded to my needs with professionalism and understanding. He's won a new customer!
Jerry is exceptionally helpful and kind. He explains what needs to be done in layman’s terms for which I am very grateful.
Excellent service. The wait was minimal, the car was clean inside and out, and I was kept well informed at all times.
The service consultant that helped me was very detailed on what was needed and very honest
Friendly, prompt service every time. Great deal on our QX50 too. We recommend this dealer to anyone.
IMV ended up getting my belt noise issue covered under the factory warranty since it was just outside the time expiration. I am happy with the level of service they provided me on this experience. Thanks for taking care of a long time repeat customer!
Clean and efficient. I get oil changes as a wait person and they always provide a timely service and a clean car.
Tom is so experienced and professional he should be running the whole store!!! Class act and great at what he does. Theresa is so nice and polite…
Best place for service or just purchase or lease another
great people to buy a car from I bring my care for service and get the best treatment and price
Love the store and love the staff. We were treated with respect and kindness so we ended up buying two cars. I highly recommend INFINITI of Mission Viejo
INFINITI of Mission Viejo had the best service! Everyone from their managers, to sales people, finance, porters and cashiers offered impeccable service. I will continue to do business with them and refer anyone thinking of purchasing a vehicle.
Nice customer service, everyone is very nice, and of course we love our QX80 ❤️❤️❤️thanks😘😘😘😘😘😘😘😘
The team is fantastic and made the car purchasing experience enjoyable!
Warmest thanks to the most professional car sales team in Orange County. We are so grateful for the professionalism and can do attitude of Chad Varner. We had several hurdles and challenges to overcome because we are from Australia. Chad smashed through every hurdle and challenge and made the whole process easy. We got the car we wanted, color and interior we wanted, and accessories we wanted and all within two days of sharing our dilemma with Chad. He made it happen. Thanks Chad. Oh and our car is beautiful too. Second time INFINITI buyers. We kept our INFINITI in ...