"I would just like to mention that I have been an Infiniti owner since 2007. I’ve been to many different Infiniti service centers over the years, and the Mission Viejo center is really the best in every sense. From the financial to the service department, everyone is very attentive and helpful. All personnel are very friendly. I would especially like to note Sandi Butler in the Service Consulting department. She really makes the experience relaxing and smooth. I live only 5 minutes from another Infiniti service center, but always make sure to take the extra time to visit the Mission Viejo branch instead."
"Alfredo Royal helped me by a 2013 Infiniti sedan recently and he did an outstanding job as my sales representative. He was truly extraordinary in that he went far beyond what was required by his job descrip[tion to help me find a beautiful new 2013 Infiniti. He was respectful, helpful, and honest. He worked with Mitch, who was also extremely helpful to me. I would suggest that you ask for Alfredo Roybal when you want to buy an Infiniti. He is genuinely concerned about your well-being, and is a truly extraordinary sales manager. Working with Alfredo and his friend Mitch, you will never want to go anywhere else but Infiniti of Mission Viejo to buy a new Infiniti."
"This is my second purchase from Infiniti of Mission Viejo and I could not be happier. First and foremost, they quoted the best price for an M37 out of 6 Infiniti dealerships around my home. Edgar Aguirre (Internet Salesman) was who I initially contacted and dealt with during the purchase. He is an extremely knowledgable, professional, honest and pleasant person to work with. I also dealt with Mitch (Sales Manager) and Matthew (Finance Manager) who were also extremely professional. There was no hard sale or pressure to make the purchase, and once we decided to buy, it took only an hour to complete the deal and drive off the lot with the new car. I most highly recommend anyone looking for an Infiniti to go no further than Infiniti of Mission Viejo and highly recommend working with Edgar."
"I just bought a used 2008 infinity G37S coupe from the awesome guys here at Infiniti of Mission Viejo. When I showed up, Robert Tovar greeted me right away and made me feel welcome. I asked to drive the coupe and there was no hesitation. The sales staff were very friendly and knowledgeable about the vehicle but didn't try to push me in to anything I wasnt comfortable with. The used car manager, John Najafinia, was one of the most honest people I’ve met. He did everything he could to give me the best price possible on the car and have me leave there with a smile on my face, down to showing me what the dealership payed for the car and the work they did on it. This place is no joke. If you want the best cars with out having to deal with a pushy car salesman, this is the place to go. I specificly dealt with Chad, Robert, and John. All three of them were standup guys. I would recomend this place to anyone. Thanks again John! Wishing the best for you guys."
"I have now leased my third Infiniti FX from Mission Viejo Infiniti. My current lease experience has just reinforced my loyalty to Mission Viejo Infiniti. Karim Tejani, the representative that assisted in the lease process was fabulous to work with. No pressure, smooth transaction, outstanding communication and follow up. Karim's charisma and professionlism made the entire experience a pleasure and I look forward to continuing to working with Karim on my next lease, as well. Thank you!"
"We just purchased a G37 from Infinity of Mission Viejo. We had done quite a bit of research on the Internet in terms of price and our trade in value. I am happy to report that their professionalism, service, price, trade-in value, and interest rate were all deserving of 5 stars. Karim Tejani was the sales person we worked with directly. He certainly did everything possible to go above and beyond! While driving home, my husband was commenting on how impressed he was by Karim. He was not at all pushy, but was very accommodating and thorough throughout the entire process. I typically do not write reviews, however, his service was so outstanding I felt it would be inappropriate if I didn't share this. Karim, thank you!"
"First I want to say Mission Viejo gets a A+ rating from me, But most of all I have to give Jerry P. the Service Consultant award of all time! He always goes out of his way to make sure my FX is taken care of even if it's just to put air in my tires. He is always very truthful and he makes me feel I'm in good hands whenever I'm there. Jerry thanks for always giving me peace of mind when I take my car in, You're the greatest !! "
"In the last 8 years, I've purchased two Infiniti vehicles from Infiniti of Mission Viejo. Although it is 17 miles from my home, I go out of my way to do business with them. They are superior in every way to any dealership I've ever visited. My service advisor, Jerry Pagliasotti, is the best! He accommodates all my quirky loaner car needs, saves me money, and makes sure everything about my G35 is "perfect", the way I want it. He even taught me how to use my paddle shifters. (And....he thinks I'm funny.) Very enjoyable experience at Infiniti of Mission Viejo, whenever I need anything done to my car (new tires, new brakes, new battery, etc.) I also highly recommend their complete detail service; my 2007 G35 looks brand new, and the engine is so clean, I keep popping the hood just to look at it again! Sweet."
"Jerry Pagliasotti at Infiniti Of Mission Viejo is AWESOME! I took my G37 in for service and Jerry was ready and eager to assist me. He's a wealth of knowledge, not to mention very pleasant to talk/deal with. My call was returned promptly. I had ALL my questions answered. I'm so happy with my car and the outstanding service I received. I’m actually looking forward to take my car back for its next service, all Thanks to JERRY!"
"I just purchased my 2nd Infiniti from this dealership last week and again, I have to say that the team here is absolutely outstanding! From Karim in Internet Sales, to the sales manager, Kerry and the finance manager, Ryan, the service and level of commitment to making me a happy new car buyer was top notch! Each of these guys took care of me personally, with my trade-in, the price of the new car and a great financing deal! This dealership feels like my local, community dealership -- they treat people with courtesy, support the community and make you feel like an old friend and customer. They will have my business and recommendations for a long time :) Thank you just doesn’t say enough!"
"Tony Beheshti took great care of me along with the mechanics who performed the maintenance and fixes. Tony is a great service professional."
"I would like to give some feedback on my service experience at your dealership. In particular, I would like to call out the excellent service I always receive when Mr. Tony Beheshti is my service rep. I was recently in for a Perma Plate application to my car (Nov. 30). The service department was busy, but Tony was very courteous, attentive, thorough, and did his best to get me "in and out" as quickly as possible, so I could get to my office. I have dealt with most, if not all, of the service reps at this dealership, and consider Tony to be the finest. He truly understands and delivers on excellent customer service!! I look forward to my service visits when Tony is there to greet me and act as my service rep. You, and he, are to be congratulated on such great service!"
"Quick and Easy Service, with the best price and financing I could find on a CPO G37. "
"Got new EX35 from them, love the car. Daniel Sype helped me, great customer service and great car. "
"Exceptional service and buying experience. I have been driving Infiniti's for many years and have dealt with five dealerships in three states. No dealership has come close to providing the great buying experience I had at the Infiniti of Mission Viejo. Chad Priest, the internet sales manager, went above and beyond to make sure all my concerns were addressed. Unlike some of the salesmen I have worked with in the past, Chad comes across as a very genuine and honest individual. It was an absolute pleasure working with him. Thanks also to Ryan in the financial department and Ryan in the internet sales department. I highly recommend Infiniti of Mission Viejo! "
"Great buying experience and service, I love my new car. I went into the showroom and was impressed right away.!!! Alfredo Roybal was my sales agent who showed me Infiniti G37 S. He was very very patient, courteous and helpful answering my questions. I test drove the G37S and was out of the world, at first i felt that it was out of reach, but he convinced me otherwise... :) I got a great deal on the car and I am also impressed by the service team they have at mission viejo. At the end I walked out smiling with a new car...! I also recommend all my buddies and friends to check them out first. "
"Im so excited about my new car! I literally cannot stop smiling! hahaha Everyone at Infiniti of Mission Viejo was absolutely amazing! Ryan Imp and Robert (i forget his last name!! Sorry) were both so helpful and patient with me :) Ryan helped me program all the features from the seat memory, radio, bluetooth, garage door opener, which i totally appreciated! My old infiniti still had a tape deck... so you can imagine all the new digital features of the G37 seemed a bit daunting at first :) Thanks to Ryan!!! After searching through many dealerships from Irvine to Carlsbad, and a million different phone calls and emails, it was such a relief to find a sales team who were honest and treated me so well. I will definitely be recommending Infiniti of Mission Viejo and its sales team to all my friends and customers. "
"Excellent service. Great Car buying experience "
"Best in class service I've had my Infiniti G37 for 3 years and have gone to Infinity Mission Viejo for all my service. Jerry Pagliassotti was recommended to me when I purchased my car and he has never let me down. He knows how particular I am about my car! Infinity of Mission Viejo makes getting your car serviced uncomplicated and stress free. I'm not going anywhere else!"
"Excellent Buying Experience I have purchased many vehicles from various dealerships and by far Infiniti of Mission Viejo has set the benchmark for car buying in my book. They took care of me from the moment I requested help. They did not bombard me like other dealerships while I browsed the lot. Alfredo Roybal answered all of my questions and most importantly got me the deal I wanted. Its been a few months since I have purchased the vehicle and cant express how awesome the follow up process is as well. I highly recommend this dealership and especially Alfredo Roybal for anyone looking for an honest and pleasurable car buying experience. "
"Great at Everything! I purchased my used G35 here and was treated so well that I get 100% of my service done here. I would highly recommend "Memo" he always make me feel like a VIP. The techs are great, my car is always performing better when I leave and I appreciate the car wash too, nice touch. "
"Best Service Department Thanks to Jerry and his service techs for the best automobile service I've ever witnessed. Highly knowledgable, scrupulously fair, competitively priced, and professionally conducted from start to finish. The dealer is meticulous about following up after every service, no matter how minor, to verify that the customer is completely satisfied. For almost seven years, I always have been. "
"Infiniti MV I have had great service here...they do a good job with the service and the follow up. "
"As a single woman who is also a senior citizen I was very apprehensive walking into the dealership and "being taken advantage of"---I did my due diligence prior regarding the dealership and also G 37 Sedan as well as knew the invoice prices--so I knew the answer to many of my questions to Bill Durfee. He was very professional and answered questions thruthfully so I felt comfortable asking the questions that I didn't know the answers to and trusting him. He spent 3 hrs with me and showed me every detail of the car and how to operate every device. He did this again when I picked up the car to make sure I felt very comfortable. My next car will also be an Infinity and the salesman will also be Bill Durfee !!"
"My husband and I just purchased a 2009 FX35 CPO, and we are so happy with the service we have received from Infiniti of Mission Viejo! And thank you Mike Thayer for being an outstanding salesperson. You have gone above and beyond what we could have ever expected, and even a week and a half later, you’re still readily available to answer any questions or to help out any way you can (the vehicle just has a lot more bells and whistles than we’re used to).
If you want a salesperson who truly knows all about how the vehicle works and all the options and someone who is not pushy, EXTREMELY patient, ask for Mike Thayer!!!!He’s AMAZING.
It took us a couple times of test driving the vehicle before we made a decision. Then Henry called (and Henry was so nice to me) to see if we were ready to purchase the vehicle on a Tuesday morning and he worked out all the details over the phone and e-mail, and because we live in Riverside and because of our schedule that week, I told him if we were able to make a deal, that my husband and I wouldn’t be able to come out for a couple more days because of schedule conflicts, then Henry offered to have the vehicle and paperwork brought to our house so we didn’t have to make the trip down to MV, which was just another added bonus, and then so happens my daughter’s school called the day the FX was to be delivery and my daughter was running a fever, that means if we were driving down to MV, would have had to wait even another day to pick up the vehicle.
Thank you so much for such amazing customer service!!!!!"
Kerry, Riverside CA